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Tonja E. Shackelford
Public Works/Sanitation Coordinator
1017 Myrtle Street
Valdosta, Georgia 31601
E-mail: tshackel@valdostacity.com
Eugene Phillips – Superintendent
OVERVIEW
To sign up for residential service, please contact the Customer Service Division of the Finance Department at (229) 259-3510. The Customer Service Division is located at 102 North Lee Street.
To inquire about your collection day, to order a roll-out or recycle bin, to schedule a special pick-up, to report a missed garbage, or to report a dead animal, please call the Public Works Dispatch office at (229) 259-3590.
For questions regarding your sanitation charges, please call (229) 259-3588.
For questions regarding your water bill, please call (229) 259-3510.
Any other public works related concerns, please call (229) 259-3585 or (229) 259-3599.
The household residential division services over 17,500 residential customers, providing once-a-week collection of garbage, curbside recycling, and yard waste. Each is picked up by a different truck and at different times. The monthly fee for residential pick up is $16.50.
Residential Garbage Collection
Residential household garbage is collected once a week, Monday – Friday. Household garbage is not collected on Christmas and New Year’s Day. On these holidays, your garbage will be collected on the next day.
All garbage must be bagged and securely tied. Excess garbage must be containerized in an additional can. Your container should be placed at the curb by 6:00 a.m. the morning of your collection day and your empty container must be removed from the curb no later than 12:00 noon the day after your collection. Failure to remove your roll out from curbside may result in a $5.00 fine for each day your roll out remains curbside.
Please remember that household garbage is collected by workers, so please properly dispose of these items. Glass can shatter and cut, medical waste can trasmit diseases, and chemicals can burn or blind.
One roll out is provided for each residence free of charge. All roll outs and recycle bins are assigned by address and remain the property of the City of Valdosta. If you should move, the roll out and recycle bin must remain at your residence.
Report stolen containers to the Valdosta Police Department. Once you receive a case number, please contact our Customer Service department for a replacement roll out at (229) 259-3590.
Walk Up Service
If you are unable to put your container out due to a physical limitation, we offer a "walk up" service. This service is provided to the elderly or any customers who may have disabilites or handicaps that prevent them from being able to roll out their container. Our staff will walk up to the residence and roll out the container, dump it and return it. To qualify, your doctor must provde a letter on his/her letterhead stating that your condition prevents you from rolling your container to and from the curb. This information can be mailed to our office or faxed to (229) 259-3598.
Once we receive written proof, a yellow arrow will be painted at the curb at your residence and your information will be added to our special services list.
Recycle
The City of Valdosta encourages residents to reduce, reuse and recycle! Bins are provided for recycle commodities. We ask that containers be rinsed out and cardboard be broken down prior to being placed curbside. If items are not placed in the recycle bin or cardboard is not broken down, this could delay your recycle material being picked up.
Residential Yard Trash
Yard trash is also scheduled for pick up on the same day as your garbage collection. Yard trash includes plant clippings, tree branches, grass clippings and leaves. Please place on the curb or city right-of-way (not in the street or gutter). The maximum length of limbs is 4 feet in length and 4 inches in diameter and cannot exceed 35 pounds. Do not mix with garbage, litter, or other rubbish. Yard trash which contains litter or other forms of garbage will require a special pick up and charges will be applied accordingly.