Valdosta Citizen Engagement App Provides Convenient, Quick and Quality Service

The new Valdosta Click ‘N Fix app makes it easier than ever before for citizens to report non-emergency issues to city staff. Powered by SeeClickFix, the user-friendly tool allows residents to request city departmental services and to report quality of life issues such as potholes, damaged street signs, ordinance violations, and other issues that need attention—conveniently from the city website or any mobile devices.

The Valdosta Click ‘N Fix app was introduced in conjunction with the launch of the city’s new website. The easy-to-use app employs GPS to recognize a citizen’s location, offers a menu of common conditions to select from, and allows the user to upload pictures or videos to accompany a non-emergency service request. The mobile app may be used for a variety of other commonly reported issues such as street maintenance, broken street lights, damaged trees, overgrown lots and others.

“The City of Valdosta is excited to offer this modern engagement tool to our citizens,” said Mayor John Gayle. “To my knowledge, Valdosta is the first city in our area to deploy such an interactive citizen engagement and reporting mechanism that allows them to be more involved in the care of their city.”  

Once an issue is reported via the new app, the user will receive an email message acknowledging that the service request has been received by the appropriate city staff. Citizens may opt to track their reported concerns, comment on the issue, and view and comment on other issues submitted by others.

The SeeClickFix platform also offers a centralized and integrated management system whereby Valdosta officials and staff can engage further with residents, track issues and monitor success.

“The partnership between the City of Valdosta and SeeClickFix will ensure that our citizens have the most efficient and timely method to report their concerns to the City,” said Assistant City Manager Mark Barber. “The direct reporting of issues by citizens will allow the City to further escalate the excellent customer service that our citizens have come to expect.”

Citizens should note that Valdosta Click 'N Fix should NOT to be used for emergencies. For urgent matters that require immediate attention or a police response, call 9-1-1.

The Valdosta Click ‘N Fix app is available on the city website and may also be downloaded from the Android and iPhone mobile app stores. For more information, call Public Information Officer Sementha Mathews at 229-259-3548.