Customer Service

Nina McMillan
Revenue Collection Administrator
102 North Lee Street
P: 229-259-3510 or 229-259-3556
F: 229-333-1818

The Customer Service Division is responsible for the collection of all utility bills-which include water, wastewater, stormwater and sanitation fees.  The division manages the registration of new customers for utility service, the discontinuing of utility service, and the billing of the utility payments.  Division personnel also process all revenues from city departments, receives and distributes all mail to departments and provides quality customer service to all citizens.

Methods of Payments

A variety of payment methods are available to citizens for their convenience.

Pay My Water Bill

  • "Bill Pay" - electronically request payment through your bank's web site.

  • Auto Debit - participation in this program will allow your bill to be automatically drafted from your bank account each month on the due date of the utility bill.  Complete the Auto Debit Form  or for more information contact us at utilitybill@valdostacity.com to get signed-up for this service.

  • Mail payments to City of Valdosta P.O. Box 1125, Valdosta, Georgia 31603

  • Utilize our drive thru facility located at 102 North Lee Street from 8:00 AM to 5:00 PM Monday - Friday or the after hours drop box located in the parking lot facing Central Avenue.  Pickup times are 7:45 AM and 4:00 PM Monday – Friday.  All payments received after 4:00 PM will be credited the next business day.

New Water Service

We want to make your move to a new location in the city a smooth transition. Citizens requesting new water service must visit the city's Customer Service Center to activate the new account.

  • Residential initial deposits are $50.00, and commercial deposits are based on business type. Deposits are refundable at the closing of your final bill.  NOTE: Active Military personnel can obtain a waiver for the deposit.

  • A New Service Fee is $25.00 and is non-refundable.

  • Bring a copy of your lease agreement or closing statement when setting up new service.

  • Bring your Driver's License and/or valid Georgia ID Card with SSN# to set up service.

  • New Contract Form

Temporary Water Service

Temporary water service is available to realty companies and property managers only for a $25.00 fee and is good for fourteen days.

Past Due Accounts, Nonpayment Disconnect, and/or Loss of Service

Customers who do not pay their water and sewer bills will receive a notice that service will be terminated if payment is not received in ten (10) days. Should a service be disconnected, a $25.00 reconnection fee will be charged in addition to any outstanding charges. For subsequent disconnection, an additional $50.00 deposit will be required for each occurrence.

Unusually High Water or Sewer Bill

Any customer receiving unusually high bills for service should immediately check for plumbing problems, such as broken pipes, leaking commodes, and other causes of high usage. Click here to access a checklist to identify the most common causes of high water usage in the home. If a problem is not readily apparent, the customer may call a Customer Service representative at (229) 259–3510 or send an email to utilitybill@valdostacity.com and request a recheck of the usage charged on the bill.

Plumbing Emergencies

Persons with plumbing emergencies, such as broken pipes on private property or within the building causing flooding or damage to the property, may request help from the City to stop the water at the water meter.  The customer may call the Meter Service Department at 229-259-3552 during office hours or 229-333-1832 after hours.

 

Finance

229-259-3512

229-333-1870

Dept. Head

Chuck Dinkins

Location

Valdosta City Hall
216 E. Central Ave
Valdosta, GA 31601

Finance Events

Eastern Daylight Time