UPDATED Temporary Residential Utility Grant Assistance Program FAQ Sheet

***UPDATED 10/9/2020***

Temporary Residential Utility Grant Assistance Program FAQ Sheet

What is the utility grant program?

The COVID-19 Temporary Residential Utility Grant Assistance Program will provide one-time utility assistance to eligible City of Valdosta households who are behind on their utility accounts and are low to moderate-income or have suffered a loss of income related to the COVID-19 pandemic. Limited funding is available, the program is open first come first serve to  city residents. The City of Valdosta Utility Assistance program is available to City residents for up to 6 months of utility arrearages originating no earlier than March of 2020. You Must Have An Appointment to Submit An Application

How do I make an appointment?

Starting on Monday, October 12th, 2020 citizens will be able to make appointments  for the appointment slots which have opened thus far in the program due to the appointments being missed or non-qualified applicants.  You must have an appointment to complete the required grant application. PLEASE HAVE YOUR ACCOUNT INFORMATION AVAILABLE WHEN YOU CALL TO SCHEDULE AN APPOINTMENT.

Will future appointments be available?

Yes.  After October 12th, citizens can call 229-671-3617 on MONDAYS ONLY to see if any appointments have opened from the previous week.  Appointments will only be made on MONDAYS until the program ends.

Where will applications be taken and what time?  Who will be taking the applications?

The new application intake will be October 19, 2020. Application processing is estimated to be completed by November 17. Residents with appointments must attend their scheduled time slot at the City of Valdosta Customer Service Center located at 102 N. Lee Street.  NO LATE OR MISSED APPOINTMENTS WILL BE HONORED – Must be rescheduled if the program schedule and funding permits.

 What if I have an appointment already for a future date to submit an application?

Please contact 229-671-3617 to give staff your utility account information to avoid service disconnection.

Once I fill out an application how do I receive the grant?

 The relief program will provide grant payments of up to $350 paid directly to utility providers (City of Valdosta Utility, Georgia Power, Colquitt Electric). No funds will be disbursed directly to the applicant.

Do I have to be a City of Valdosta resident to participate?

YES, the program is only available to City of Valdosta residents.

What do I need to bring with me to fill out an application?

Residents will submit to City staff a copy of utility bills and a State-Issued ID along with their City of Valdosta Utility, Georgia Power, or Colquitt Electric account number.

Can multiple residents in the same household apply for the grant?

The maximum grant per ADDRESS is $350. Multiple applicants sharing an address will have a combined $350 limit

Who can I call if I have questions about the program?

For further information regarding this program, please contact the City of Valdosta Neighborhood Development Division at 229-671-3617.