Valdosta On Demand Policies

Valdosta On-Demand Reasonable Modification Policy

Valdosta On-Demand Cancelation/No Show Policy

Valdosta On-Demand Rider Rules of Conduct Policy

Zero Tolerance Policy

Valdosta On-Demand has a strict Zero Tolerance policy. We do not tolerate the use of drugs or alcohol by drivers on the Valdosta On-Demand service platform nor do we tolerate inappropriate behavior by drivers towards passengers. If you believe that your driver may be under the influence of drugs or alcohol, if your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or if your driver engages in conduct which could be considered unlawful or illegal, please ask the driver to terminate the trip immediately. If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback using the Valdosta On-Demand app or email us at to report the issue.


Cigarette policy

Smoking of any kind is prohibited, including e-cigarettes, vaporizers, or smokeless cigarettes.


Eating/drinking policy

We know that you are on the go, but please help us keep our vehicles clean and fresh and avoid bringing food and drink in our cars. Please also be mindful that smelly food can be distracting and unpleasant for your fellow passengers. Drinking alcohol and carrying open containers of alcohol in our vehicles is not allowed.


Phone call policy

Please remember your fellow passengers might not be interested in your phone conversations. We ask that you limit phone calls to quick logistics and emergencies during shared rides.


Luggage/strollers policy

Valdosta On-Demand vehicles are a shared space, and as such we ask everyone to limit any personal items to a single piece of luggage or a reasonably-sized bag.


Pet policy

Service animals are welcome to ride in Valdosta On-Demand vehicles without restrictions. Pets must be in an airline-approved carrier in order to ride with Valdosta On-Demand. The carrier should be able to be held on the rider’s lap or underneath the rider’s seat/seat in front. 

Service animal means any guide dog, signal dog, or other animals individually trained to work or perform tasks for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items.


Age policy

Riders must be 13 years of age or older. Children under the age of 13 can ride with Valdosta On-Demand when accompanied by a parent or guardian.


Cancelation/No Show Policy

No-shows increase Valdosta On-Demand’s operational costs, waste taxpayers’ funds, and cause an inconvenience to passengers who are riding the van or who wanted to but were unable to book a trip during the time of the no-show. 


Rider Rules of Conduct

Valdosta On-Demand is a service of the City of Valdosta that provides curb-to-curb transit services within Valdosta’s City Limits. Valdosta On-Demand’s mission is to provide safe, reliable, convenient, and efficient public transportation for citizens and visitors.