To be known by our customers for delivery of the highest quality municipal utility services possible through continuous improvement.
The Utilities Department is responsible for providing water and sewer services to all customers within the corporate limits of the City of Valdosta and some areas immediately adjacent to the City. The Department provides services to over 19,882 water customers, 18,680 sewer customers.
The Department has approximately 84 employees with a professional staff of 40 certified water and/or wastewater operators meeting the requirements of the Georgia State Board of Examiners for Water and Wastewater. Management of the Department is responsible for planning of growth, providing availability of service information for new development, plan review, and much more.
In 1999, the City adopted a comprehensive master plan for its water and sewer systems to provide for the improvement of the existing facilities and to plan for the growth of the City. The plan was coordinated with the Lowndes County plan and covers a large service area surrounding the existing City. It allows for orderly growth of necessary facilities for the City over the next 20 years.
The Administration Division is responsible for correspondence for all divisions within the Department, incoming calls, dispatching of calls/work orders, record keeping, accounting, processing of orders for new service installations, etc.
The Utilities Department consists of the following nine divisions:
- Water Treatment
- Central Lines
- Meter Reading
- Central Maintenance
- Central Warehouse
- Wastewater Treatment
- Environmental Management
Pipeline Construction Questions and Complaints
The Engineering Department oversees all utility pipeline and cable installation in the right of ways of the City of Valdosta. Problems caused by the contractor installing such facilities should be reported to the Engineering Department at229-259–3530.
Hazards requiring immediate attention due to the construction or installation of water and sewer facilities should be reported to the Utilities Department.
Additional Information and Links:
Visit Customer Service or call 229-259-3510 for the following services:
- Sign up for new service
- Temporary water service
- Past due accounts, non-payment disconnect, and/or loss of service
- Unusually high water and/or sewer bill
- Commercial Water and Sewer Rates Combined
- Connecting to City Water and Sewer
- Georgia Environmental Protection Division
1016 Myrtle Street
Valdosta, Georgia 31601