City of Valdosta Issues December 30 COVID-19 Update on Services and Facilities

City of Valdosta Issues December 30 COVID-19 Update on Services and Facilities

The local Department of Health issued a statement that on December 30, 2020, stating in the last two weeks our 10 county district COVID-19 positivity has increased from 15 to 27 percent. Until further notice, all city facilities will be closed to the public beginning on January 1, 2021. This includes Municipal Court, City Hall, Utilities, Public Works, the City Hall Annex, and Mathis Auditorium. 

Consistent with guidance on limiting the spread of COVID-19 through social distancing, we ask you to please communicate with our staff over the telephone and online. Visit the City’s website at valdostacity.com for information on services, forms, or other items you need. Staff email addresses are also available online to conduct business via email.

The lobby of the Customer Service Department is closed. We ask citizens to pay at the drive-through, over the phone, at the dropbox in the Customer Service parking lot, or through the website. Customer Service has placed signs on their doors asking customers to use the drive-thru. We also have a walk-up window located on the Northside of the building for assistance with new sign-ups for utility services and business and liquor licenses. Customer Service can be reached by phone at 229-259-3510 or email utilitybill@valdostacity.com.

Sign-ups and Disconnects are being handled through the drive-thru 1 or can be sent to our email utilitybill@valdostacity.com. We are asking the customer to use drive-thru 1 to pick-up information, ask questions, and fill out sign-up or disconnect forms. Once filled out; park in the parking lot and we will call you once the account has been set up to pay.

Drive-thru 2 is for payments only. We are taking credit cards and not requiring the bill for payments.

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